Appointments

Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

In order for our patients to be treated as quickly as possible we work closely with two of our neighbouring practices, Donnington Health Centre and The Leys Health Centre. Together we run an Acute Hub where patients from all three practices are able to be seen. It is therefore possible that you may be asked to attend a different location if needed.

Routine appointments

To request a routine appointment in the next 7 days:

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient.

If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

To cancel your appointment:

  • use the GP online system – Patient Access
  • contact us via our online form
  • phone us on 01865 777024, Monday to Friday from 8am to 6.30pm
  • reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

If you are genuinely unable to come into the surgery you may be able to arrange a home visit. These may be conducted by either a Specialist Paramedic or by a doctor. It may not be possible to request a specific doctor to visit you.

If you need to arrange a visit please call the surgery before 11am.

Emergency and urgent calls are accepted at any time.

For all calls, routine and emergency, phone: (01865) 777024

Outside of surgery opening hours please call NHS 111.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.