PATIENT RIGHTS AND RESPONSIBILITIES

We will do our best to look after you;
If your problem is urgent, you will be seen on the same day.

You may see any of the doctors or nurses, but please ask to see the same person throughout one illness.

If you arrive late for an appointment, you may be asked to wait until the end of the surgery to be seen so that disruption to other patients is minimised at the discretion of the Doctor/Nurse. You may be asked to book another appointment.

If you cannot keep an appointment please let us know so that it can be made available for someone else.

You have a right to see your medical record (see practice manager for details). We will ensure the contents of your records are accessible to healthcare professionals who need to know and ensure absolute confidentiality.

Our staff have the right to care for others without being attacked or abused.

We follow a policy of zero tolerance and are committed to do everything possible to protect all our staff, patients and visitors from unacceptable behaviour.

Severe or persistent cases of violence (verbal or physical) will result in removal from our practice patient list.

Identifiable patient information will only be shared within the practice team and, in the case of referral, to the clinician to whom the patient is referred.

Disclosure of identifiable patient information to any other outside agencies will only be done after receiving written permission from the patient.

The freedom of information act 2000 obliges us to produce a publication scheme, which is a guide to the classes of information the practice intends to make routinely available. Copies are available from the Practice Manager.


Oxfordshire Primary Care Trust
Jubilee House
5510 John Smith Drive
Oxford Business Park South
Cowley
Oxford OX4 2LH